Health Care and Social Media
By Holly Potter | Friday, October 9th, 2009
The health care industry has been a bit “late to the game” when it comes to social media. However, this week at the Mayo Clinic in Scottsdale, approximately 100 health care communications professionals came together to explore strategies for catching up.
At an event hosted by Ragan Communications, speakers from Mayo Clinic , Beth Israel Deaconess Medical Center, Operation Smile , Kaiser Permanente and others all came to share their experience jumping into the world. Each of us are exploring the opportunities that social media presents to us as communicators, while at the same time balancing the regulations within a fairly conservative industry. Concerns about protecting patient privacy and overcoming cultures that too often fear transparency were significant challenges for all.
It was great to hear from the organizations who are proactively exploring all that the Web 2.0 world has to offer. And I am glad I was able to share Kaiser Permanente’s journey with my friend and colleague, Dr. Ted Eytan by my side.
As Ted and I have shared here on Disruptive Women before, Kaiser Permanente was shocked into the world of social media. However, in the past couple of years, it has become central to all our public relations efforts. By coupling social media with other outreach strategies, we have built solid relationships with influentials throughout the industry who we often discover are speaking about us, without our involvement.
When we entered the social media space, we did so with the recognition that we had obligation to tell our story. What we didn’t understand at the time was that the more we told our story, the more others would come to understand it and begin to re-tell it for us. While it remains critical that we continue to proactively share our story, we now understand that the voices of those independent third-parties — our members, our employees, other influentials — re-telling it will always be more powerful.







